Help Center

See our most common questions below

General Questions

1. Where are you located?

2. Do you have a retail store?

3. How can I contact you?

5. What types of products do you manufacture?

6. What types of products do you carry?

7. Do all your embroidered items come with Velcro™?

8. What items in your store can be customized?

9. What payments methods do you accept in-store and online?

Custom Embroidery

1. How much does custom embroidery cost?

2. Can I return custom embroidered items?

3. How long does it take for a custom order to be made?

4. Where are fabrics and threads sourced for patches?

5. Do your nametapes comply with Armed Forces regulations?

6. Where are your patches and nametapes made?

7. How do your patches differ from similar ones sold at other retailers?

8. Do you offer bulk discounts for large orders?

9. Are there any limitations on what can be embroidered on a patch or name tape?

10. Where can I submit my request for custom embroidery work?

Shipping and Returns

1. Do you offer international shipping?

2. My order is incorrect, what do I do?

3. What is your return policy for non-custom items?

4. Do you offer any shipping discounts?